EquineLUX Saddle Pads

SHIPPING


Every order qualifies for FREE Shipping.
When you choose the FREE shipping option from the dropdown menu, we pay for your shipping (including all the applicable charges like handling fee and insurance).
Please note: It generally takes from 3 to 5 business days to prepare your order for shipment.


Estimated delivery times


U.S.A. (48 contiguous United States and the District of Columbia)
North-East.......................3-4 business days
Mid-West.........................4-6 business days
Mid-Atlantic....................5-7 business days
South-East......................6-7 business days
South-West.....................6-7 business days
West Coast.....................7-8 business days

Canadian provinces (excl. Northwest Territories, Nunavut, Yukon Territory)
Ontario, Quebec.............1-3 business days
Maritimes........................3-5 business days
Central & West Coast.....4-6 business days

If you would like to receive your saddle pad faster (2-3 business days), select the Express shipping option from the dropdown menu when making your order.

Orders within Canada can be tracked at CanadaPost.ca
All the US orders can be tracked at USPS.com





  RETURNS


If you mistakenly ordered the wrong size/color or not entirely satisfied with your purchase, you can return it for refund within 30 days of the product delivery date.
We do not accept returns occurred after this period of time and no refund will be provided.

All products returned for refund must be in new, resalable condition. The refund will be issued and credited to the account used to pay for the original order within 3 business days of receiving a returned item.

NOTE: Custom-made and final sale items cannot be returned or exchanged.

The customer is responsible for the return shipping and handling costs.
Please make sure to include a copy of your original receipt or packing slip showing what you paid for the item(s). A printout of your order confirmation email works too.

Return address: 2840 Rue Saint-Charles, Suite 204, Montreal (Quebec) H3K 1G1, Canada

IMPORTANT: Please do not use either UPS, FedEx, or Purolator postal service. These companies tend to apply additional freight charges like Customs duties, sale taxes, or Customs brokerage fees which ones must be deducted (sorry!) from your refund if this happens. The USPS is the best option for shipping from the US, and Canada Post - for shipping within Canada. Also, make sure that you write on a shipping document / label the following information.



Item description:
   
Return shipping   or   return to sender


Item value:              $ 1.00