Our Saddle pads blog
March 16, 2023
Just FYI, I did NOT find your response helpful.
(by Anna Elvidge)
Hi. I am trying to order D101-B. The black, shimmable dressage pad. I cannot get your order pages to co-operate. According to what I can figure out, it should cost $188.00 Cad. But it will not change from express shipping, and when I try to add it to my cart, it goes straight to PayPal page, which says it isn't working right now, and to try later. Can you help? Thank you.
Hello,
To use Equinelux website's features and benefits from your computer, tablet, or smartphone, you need an up-to-date version of one of the modern web browsers - Chrome, Firefox, Edge, Safari. Moreover, a popup blocker that can be activated in settings of those browsers may also cause problems while making your order.
Just FYI, I did NOT find your response helpful.
Hello,
We apologise for any inconvenience caused by response to your email.
Let's make it simpler. What browser and device do you use to make your order?
This info can help me to help us to resolve the problem.
I am seriously confused and frustrated by your web site. I managed to put in my order using my phone rather than my lap top, and having selected the one I want, ( D101 – B ) 17 – 17 ½ , I put it to the cart, and clicked on to the paypal which sent through the order as soon as I had logged on. It dawned on me that I had not sent you my shipping address!
I am profoundly grateful that your pads last a long time. (EquineLUX: The previous order was made by this customer in 2017.)
Helo, Anna
Do not worry about your order. We got your order as well, as your shipping address. We will send your pad on Monday.
Regards,
Elena M.
Great, thank you so much!
February 5, 2023
How a dropshipping partner turns into a wholesaler
(by Shannon Kennedy)
Hello,
I'm interested in your affiliate drop ship program.
I'm launching a US based equestrian e-commerce business in September 2022.
Do you also have a wholesale program if I wanted to stock some of your saddle pads?
Thank you!
Hi Shannon,
We offer a basic drop shipping service for our affiliates.
This is an ideal solution for anyone who plans to populate a e-commerce store without having to purchase, store, pack, or ship their inventory. It works simply.
0. You populate your website with images and descriptions of EquineLUX products.
A link to our website in your blog or similar resource center (how-tos, guides, etc.) is required.
1. You get a customer's order on your website.
2. You withdraw 12% commission and transfer the balance to EquineLUX.
3. You forward us customer's name, shipping addres, phone number.
4. We ship the order and send you tracking number for your customer.
Please note, not all the saddle pad and half pad models are available for our affiliates.
Best Regards,
Maxim M.
Hi Maxim,
I'd like to order a competition number pad and a white BufferLux half pad, both in 17"-17" inch to use as demos. I'm getting a vendor booth at a large horse show in late September. I also like to see the quality of the brands I represent and like to let people try things before they buy them.
Could I purchase these with the 12% affiliate discount?
Also, my website is still under construction but I've attached the product page for your pads that I think will fit the customer base I'm targeting (Quarter horse and paint horse - mostly hunter under saddle), as well as the affiliate link. I really like what I read and see about your pads and like that they're such better quality than a lot of the plain sheepskins being used in the show ring. I think people will like these.
Thanks
Shannon
Hi Shannon,
I'm sure it's a good start. Yes, you can buy a couple of pads as samples with the affiliate discount.
If you don't have a specific reason for ordering saddle pad and half pad for 17"-17 1/2" saddle exactly, I would recommend you to order a half pad designed for the 18"-18 1/2" saddle. By showing a pad of this size you can let your visitors to easily imagine how can look a pad that is either 1" shorter or 1" longer.
Please let me know about your decision.
MM
That's a good idea! Let's make it the 18” then. Most use a 17.5” saddle and I wanted to let people try these out but I guess it doesn't really matter If it's a little bigger.
Hi Shannon,
Your payment was received on August 29.
Probably, we better try to find a faster way to trunsfer funds, for your customers certainly can't be sutisfied with such a delay.
Here are some alternatives to the XE.com.
1. Send Money to Canada from the USA - Wise, formerly TransferWise
https://wise.com/ca/send-money/send-money-to-canada-from-the-usa
2. Send Money to Canada - Transfer money online safely and securely | Xoom, a PayPal Service is also an option (some fee is applied).
https://www.xoom.com/canada/send-money
I would recommend this third-party option as the most reliable, simple, and inexpensive one.
- How to send bank deposits to Canada
Step 1: Just tell us how much to deposit.
Step 2: Choose almost any bank in Canada including *TD Canada Trust and Royal Bank of Canada (RBC).
Step 3: Enter your recipient's account information on our secure page.
Step 4: Conveniently pay with Paypal, bank account, credit card, or debit card.
3. If you have an account is with the TD Bank.
- How to transfer money from TD Bank (US) to TD (Canada) on EasyWeb
https://www.td.com/ca/en/personal-banking/how-to/easy-web/transfer-money-from-us-to-canada/
The orfer is scheduled to be shipped on Tuesday due to the Statutory Holiday - Labor Day - in Canada on Monday.
J302-B | BufferLUX (Jumper) half pad, 17" - 17 1/2", black - 1
H201-W | Competition Number/ saddle pad, 18" - 18 1/2", white - 1
J303-W | GriprLUX (Jumper) half pad, 19" - 19 1/2", black - 1 - FREE sample
Thank you for your business.
Best Regards,
Maxim M.
Hi,
Oh wow, that took way too long! Let me look into some of the alternatives you mentioned and thank you for the variety! I'm launching my website in conjunction with getting a vendor booth on 9/21. Hopefully we can get some interest in your pads.
I'm thinking about getting a booth at a large hunter jumper show here in late October. I'd like to have some of your pads in stock. Can you do anything to reduce shipping if I buy a few? Could I pay by credit card to make the transaction faster? I don't jump so would look to you for input on the most popular pads for that.
Thanks,
Shannon
Hello Shannon,
Most popular pad for Jumpers are BufferLUX and ComfortLUX half pads.
https://equinelux.com/half-pad-J302-B.php
https://equinelux.com/half-pad-J304-B.php
In order to calculate our shipping cost on your next order I need to know how many pads of each model you are willing to buy.
Best Regards,
Maxim M.
Hi Maxim,
I really really like the quality of pad and since I'm going to a hunter/jumper show for three days I'm hoping to get some interest. Eventually I'd like to have some in stock to make it more appealing for people to buy.
I'm going to a very large quarter horse show here in March so I'll try to plan better and coordinate in January to get some in stock.
Thanks
Shannon
Hi Maxim,
I took the demo pads to a quarter horse show where I had a booth setup last week. A LOT of people commented on them and liked them, asked about price, etc…
But I think people want items they can buy now and take home with them. Since they have to be ordered, I felt like that was a deterrent. I'm going to take some pictures of them on a horse next weekend and try to promote them on social media. Fingers crossed. They are really nice quality!
Thanks
Shannon
Hi Maxim,
I hope you are doing well. I wanted to know if I could order some pads and get them in about 4-5 weeks?
I'm interested in 3 of the competition number saddle pads.
How do you suggest attaching the numbers? Concerned safety pins will leave holes in the material after some use??
I would also be interested in 4 bufferlux half pads. I recently sold one of those that I had as a demo at a horse show and the girl loves it and said it rode really balanced.
Let me know if you think you could meet this deadline (I understand the shipping part is out of your control). If there's anyway I could get payment to you faster, that would be ideal (i.e credit card even?). Last time it seemed like it took a week just to get money to you.
Thanks
Shannon
Hello Shannon,
Yes, we are happy to accept your order.
I can send you an invoice on this Sunday.
It takes two weeks for production, and I'm pretty sure that another 2-3 weeks will be enough for completing the delivery process.
Regards,
Maxim M.
Hi Maxim,
2 x Competition Number Pads, H201-W - 17-17.5"
2 x GripLux Half Pad, J303-W - 17-17.5"
3 x BufferLux Half Pad, J300-W - 17-17.5"
Thanks,
Shannon
Hi Shannon,
You wrote: sold the one I had as a demo at a horse show and the girl loves it and said it rode really balanced.
Could you get a detailed feedback from your customer and send it to me? Any video or images are very much appreciated. This would be useful for your business also.
As for the number attaching technology, a few overlapped stitches won't damage the saddle pad at all.
Best Regards,
Maxim M.
Unfortunately I don't have her contact information since she didn't buy it through my website but I saw her again right after her class and got the feedback. She was from California. I'm hoping to see her at this next show.
The show I'm setting up at next is called the Sun Circuit and it's huge. I think they are expecting 2400 stalls to be sold plus it draws a lot of spectators. People are always looking for something nobody else has so I think I will get a lot of interest. I've learned that people want things now and don't want to wait. Having some in stock will be great.
As for the numbers pad, people are used to seeing pin strips to attach the number to. The comment I get on the numbers pad is that people think it will damage the pad to pin the numbers to it repetitively. If you want to consider adding these as a product enhancement, I've attached a picture.
By the way, there's only one or two competitors for these numbers pads and the quality of yours blows them out of the water.
September 24, 2022
As a saddle fitter...
(by Karen Withstandley)
As a saddle fitter, I often find that a half pad is needed when a horse has subtle body changes due to a different training program, coming back from time off, weight fluctuations, etc. It's nice to have an option to shim as a temporary fix while the horse is developing. Equinelux pads offer me the ability to add shims to any area of the pad without seams between pockets or Velcro along the top edge of the pad where it can effect how the panel contacts the horse. They are a wonderful solution for multiple riders in the same saddle who require a difference balance point for their body alignment.
August 26, 2022
One Family - one saddle pad.
This is a very simple and not informative story of a saddle pad* bought by our reputable customer Debbie Cooper a few years ago. This story could be called "One saddle pad - one Family." Or even so, "One Family - one saddle pad." However, what is the real difference? And we are really glad that one saddle pad can serve the members of the same family for many years, used in a variety of ways during a variety of events. One day it is a show pad, the other day it is a trial saddle pad. What else can serve as proof that this saddle pad is really needed, that it is in demand and useful for all members of this large and friendly family?
* EquineLUX makes high-quiality English saddle pads and half pads that guarantee greater adjustability, high moisture permeability, shock reduction, reliable grip, intelligent design, attractive look while using such materials as Merino sheepskin, three-dimensional textyle, cotton fabric, and high-resilience foam.
EquineLUX Saddle Pads
